Riverside Pool Cleaning ("we," "us," or "our") operates the website riversidepoolcleaning.com (the "Site"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site or submit information through our contact and quote request forms. Please read this policy carefully. By using the Site you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you request a free quote or otherwise contact us through the Site. This information may include:

Name — so we can address you personally and associate the quote with your account.
Phone number — so our pool service specialists can contact you to discuss your quote and schedule service.
Email address — so we can send your quote details and follow up on your service request.
Pool or property address — so we can confirm your location is within our service area and provide an accurate quote.
Service details and messages — any additional information you provide about your pool condition or service needs.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers or payment card details through our website forms.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your quote request and provide you with pool service pricing and information.
To contact you by phone, text message or email regarding your service inquiry.
To schedule and deliver pool cleaning and maintenance services.
To send occasional service reminders or follow-ups related to your inquiry. We do not send unsolicited marketing email.
To improve our website and customer experience.

Form Processing

Quote request forms on this Site are processed through Formspree, a third-party form handling service. When you submit a form, your information is transmitted securely to Formspree and then forwarded to us via email. Formspree processes data in accordance with their own privacy policy. We encourage you to review Formspree's privacy policy for additional information on how they handle submitted data.

Information Sharing and Disclosure

We do not sell, trade, rent or otherwise share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service providers — We may share information with trusted service providers who assist us in operating our website and delivering services (such as Formspree for form processing). These providers are contractually obligated to keep your information confidential.
Legal requirements — We may disclose your information if required to do so by law or in response to valid legal process such as a court order or subpoena.
Business transfers — In the event of a merger, acquisition or sale of business assets, your information may be transferred as part of that transaction.

Cookies and Analytics

Our Site may use cookies and similar tracking technologies for analytics purposes only. These cookies help us understand how visitors use our Site so we can improve the user experience. We use analytics tools (such as Google Analytics) that may collect anonymized data about your browsing behavior including pages visited, time on site and referral sources. These analytics tools use cookies to collect information in an anonymous form and do not identify individual visitors.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain Site functionality but will not prevent you from using the Site.

Data Security

We implement reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with pool services, comply with our legal obligations and resolve any disputes.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

Right to know — You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
Right to delete — You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to opt out of sale — We do not sell personal information. No opt-out action is required on your part.
Right to non-discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights please contact us using the information provided below. We will respond to verifiable requests within 45 days as required by law.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us:

Business: Riverside Pool Cleaning
Email: info@riversidepoolcleaning.com
Phone: (951) 555-0200
Location: Riverside, CA 92501